Shipping and delivery

WHO DO YOU SHIP WITH IN GERMANY?

We ship with DHL and DHL Express - simply select the shipping service you prefer in the checkout and we will send your package out accordingly.

Please note:If you have a Packstation and would like to receive your package there, please enter your post number in the second address field.

MY PARCEL HAS NOT ARRIVED, WHAT CAN I DO?

Please check the tracking information you received from us via email first. If this does not help, please send us an email at info@19grams.coffee and we will try to help you as soon as possible.

WHY IS MY DELIVERY DELAYED?

We carefully chose DHL as our shipping partner because DHL is super reliable and will get your coffee to you in 2-4 business days (delivery time may vary depending on the delivery address you provide). However, delays may occur due to increased parcel volumes.

MY TRACKING IS NOT UPDATING, WHAT CAN I DO?

Please send us an email at info@19grams.coffee and be patient. We will solve your problem quickly.

WHICH COUNTRIES DO YOU SHIP TO?

For details on shipping and individual countries, go to Shipping.

WHEN WILL MY SHIPMENT BE DELIVERED WITHIN GERMANY?

We carefully chose DHL as our shipping partner because DHL is super reliable and will get your coffee to you in 2-4 business days (delivery time may vary depending on the delivery address you provide). Yeah!

WHEN WILL MY DELIVERY BE DELIVERED IN EUROPE?

Your delivery should be with you within a week, depending on where you live.

WHEN WILL MY DELIVERY BE DELIVERED WORLDWIDE?

Worldwide delivery times can vary significantly depending on where you live.

Please note:Due to the worldwide Covid 19 pandemic, there are still heavy delays to the delivery of parcels.

I HAVE A WRONG ITEM IN MY ORDER

We are people and roasting and packaging are handmade. We want to improve continuously. Feel free to send us an email to info@19grams.coffee and we will clarify the return or forwarding

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MY DELIVERY IS MARKED AS DELIVERED, BUT IT'S NOT.
Please try to check with your neighbours and your postman. Also check near your normal delivery location to see if the parcel has been moved to another location. Manchmal kennzeichnen die Zusteller die Pakete als zugestellt, liefern sie aber erst am nächsten Tag tatsächlich aus. Unfortunately, we don't have any information other than what you received. Once we have handed the parcel over to DHL, it is up to them to ensure delivery. If you are still unable to locate your package, please let us know by sending your name and order number to info@19grams.coffee and describing the problem. We want to make sure you are happy with your purchase from us and we will try to arrange a replacement order.
MY DELIVERY IS DAMAGED.
Please send us a photo and description of your problem to info@19grams.coffee
WHY ARE THERE DELAYS BECAUSE OF THE COVID 19 PANDEMIC?

Unfortunately, there is still reduced capacity on the planes of the shipping service providers we trust. Therefore, shipping may still be delayed.

Orders

HOW CAN I ORDER FROM YOU?

Click on COFFEE above, add all the coffees you want to try to your shopping cart and follow the checkout. BLOODY GOOD!

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please email us at info@19grams.coffee and we will try to help you.

How can I pay you?

We offer several payment methods in the checkout - just choose your preferred method. Only paid orders will be shipped.

There may be delays for orders that are classified by our system as "high risk of fraud".

How does the Express Checkout work?

Express checkout shortens the payment process for you, so you get your coffee even faster.

Choose between ShopPay, AmazonPay, PayPal or GPay.

What other payment methods are available?

You can pay by credit card, PayPal, Klarna, AmazonPay or Sofortüberweisung. Super convenient and super secure.

Can I enter a different delivery address somewhere?

Of course! In the "Pay" step, simply enter your desired delivery address.

This can also be a post office or package station. To do so, please enter your post number in the second address field.

WHERE IS MY ORDER CONFIRMATION?
Please check your spam mail.

Coffee

As our coffee is a natural product, it may contain stone or shell fragments. Therefore, before you grind your coffee, please check that no part of it accidentally gets into your grinder and can cause damage there.
WHEN WAS MY COFFEE ROASTED?

The roast date is on the back of your coffee bag. We roast fresh every week.

WHAT IS THE BEST WAY TO STORE COFFEE?
It’s best to leave the coffee in its original packaging. The resealable bag has a valve that ensures the optimal conditions for the coffee to retain its aromas for several months.

We've collected some great tips for storing your coffee here.

HOW SOON SHOULD I USE THE BEANS?

We recommend using our coffees within 9 months of the roast date. For the best brewing results, ideally use our filter roasts 2-6 weeks after the roast date. Our espresso roasts achieve the best results 1-3 months after roasting.

Find out more about resting coffee here.

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CAN COFFEE GO BAD?

While coffee takes a long time to "go bad", it can at least lose its aromas. Therefore, we recommend that you use it up no later than 9 months after the roasting date. After that, you can still drink it, but it will no longer taste as intense.

WHICH COFFEE DO I USE FOR MY FULLY AUTOMATIC MACHINE?

We recommend using the coffee from our fully automatic coffee machine range. However, you can also use any other espresso. We do not recommend filters, as they will yield a very high acidity through the short contact time between the water and the coffee grounds. Our espressos are a safe bet to maximise the flavour from your bean-to-cup.

HOW DO I FIND OUT WHICH COFFEE I LIKE?

The short answer: try them! Taste is a personal thing and the best way is taste your way through different origins. You can sort the coffees in our shop by origin too, helping you find your favourites before you know it ! :)

HOW DO YOU ROAST YOUR COFFEE?

Find out everything about our roasting philosophy and process, and how we make our coffees so tasty here.

ARE YOU FAIRTRADE?
Essentially, we meet Fair Trade requirements but we don’t have the actual certifications.
 We tend to pay 3-4x more than the Fair Trade for our coffees, meaning we go above and beyond what Fair Trade pricing is.

STILL HAVE QUESTIONS ABOUT COFFEE?

Then take a look at our blog where we answer all your most burning questions about the world of specialty coffee.

Coffee Brewing

HOW DO I USE A V60?

You can find our brew guide for the Hario V60 here, as well as all of our brew guides here.

HOW DO I USE AN AEROPRESS?

There are several methods, the "inverted" method can be found here.

HOW DO I USE THE ORIGAMI DRIPPER?

Read about it in our brew guide here.

HOW DO I USE THE FELLOW STAGG?

The brew guide for the Fellow Stagg can be found here.

HOW DO I USE A FRENCH PRESS?

The French Press is a classic - find the best way to make it here.

HOW DO I MAKE A CORTADO?

Find out more about this popular Spanish espresso-based drink on our blog.

HOW DO I MAKE AN ESPRESSO?

For tips and tricks on your espresso, check out our Espresso Brew Guide.

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HOW DO I BREW COFFEE WITH A CHEMEX?

The most iconic of all brewing methods - the Chemex. Learn how to use it correctly and brew delicious coffee with your Chemex in our brew guide.

Why should I buy a coffee grinder, and what are the options here?
We always recommend grinding your coffee fresh - you'll taste the difference straight away. We have some good hand grinders on sale ourselves, so check out our Equipment collection.

Some recommendations for really good grinders can be found on our blog.

Returns

A COFFEE BAG HAS OPENED IN MY DELIVERY, WHAT CAN I DO?

Please email us at info@19grams.coffee with a photo and we will arrange a replacement.

HOW CAN I RETURN A DELIVERY?

Please read the Terms and Conditions first. You can also find more information on the Returns page.

How do I report a technical problem with my equipment?

Newsletter and vouchers

HOW CAN I REDEEM A VOUCHER?

You can simply redeem a voucher code or gift voucher in the checkout when you place your order. Simply enter it in the discount field - and you're done! :)

CAN I COMBINE A DISCOUNT CODE WITH A VOUCHER CODE?

No, our system does not allow that.

WHAT ADVANTAGES DO I HAVE AS A NEWSLETTER SUBSCRIBER?

As a newsletter subscriber, you're the FIRST to access exclusive content, tips, and tricks for every coffee and discount promotions.

HOW CAN I UNSUBSCRIBE FROM THE NEWSLETTER?

In every newsletter there is an "unsubscribe" button in the footer of the email. One click and goodbye!

MY DISCOUNT CODE NO LONGER WORKS, WHAT CAN I DO?

Each code only works once. If you are nonetheless sure that you haven't redeemed your code yet, send us a short email with the code to info@19grams.coffee and we will take care of the technical details.

How long are vouchers valid for?
Vouchers are valid for two years from the date of purchase. If you are unsure when your voucher was purchased, please email us at info@19grams.coffee and we will check for you.

Subscription (Coffee Club)

DO I NEED A CUSTOMER ACCOUNT FOR THE COFFEE SUBSCRIPTION?

Yes, you need a customer account for the subscription, but don't worry, it's easy to set up!

I HAVE JUST SIGNED UP FOR THE SUBSCRIPTION. WHEN WILL I RECEIVE THE FIRST DELIVERY?

Great! Your first coffee shipment will be sent out the next working day after you place your order. The delivery should take about 2-3 working days with DHL. The delivery time depends mainly on where you live.

CAN I PAUSE THE SUBSCRIPTION?

Yes, in your customer profile you can also send your subscription on holidays and resume it when you're back!


CAN I ALSO GET MY COFFEE SUBSCRIPTION DELIVERED ABROAD?


Yep – plus delivery costs.

IS THERE A MINIMUM ORDER QUANTITY?

Nope – order as much or as little as you need at home.

IS THERE A MINIMUM TERM?


Yes, the minimum term for a subscription is 3 months - this gives us and our partners in Origin the opportunity to plan well, and thus buy sustainably..

HOW CAN I CANCEL MY COFFEE SUBSCRIPTION?

You can cancel your subscription at any time either via your customer profile or by sending an email to info@19grams.coffee - we will miss you.

Rockstar Subscription

WHAT IS THE DIFFERENCE BETWEEN THE ROCKSTAR SUBSCRIPTION AND THE NORMAL COFFEE CLUB?

With the Rockstar subscription, you get only the very best coffees. We roast 2 coffees once a month for the Rockstar subscription in an exclusive preview, which are highly limited. The Rockstar subscription is always sent out around the 15th of the month.

HOW MUCH COFFEE DO I GET WITH A ROCKSTAR SUBSCRIPTION?

With the Rockstar subscription, you get 2 x 250g of rare coffee every month. Real Rockstars.

HOW DO I KNOW WHICH COFFEES ARE ROASTED?

We usually publish the planned coffee line-up on the Rockstar subscription page. Sometimes what ends up at your door varies, as every now and again we have to postpone an edition – if a ship has not yet arrived, or similar.

IS THERE A MINIMUM TERM?

Yes, the minimum term of the Rockstar subscription is three months. We do this so that we can plan better with our Partners in Origin.

Training

WHO IS THE TRAINING SUITABLE FOR?

Our courses are aimed at interested people of all skill levels. Everyone is welcome to expand their knowledge and develop their passion for coffee. If you like to drink coffee, these trainings are for you!

CAN I BOOK A COURSE FOR MYSELF AND OTHERS?

Yes, of course! You can book a whole course for you and your friends or family to attend together. If your group is greater than the 4 people allowed in the course, please email training@19grams.coffee.

CAN THE TRAINING ALSO TAKE PLACE IN ENGLISH/GERMAN?

In training, English is spoken and written for the most part, but German is also possible.

CAN I BOOK A TRAINING SESSION ON A DIFFERENT DATE IF I CANNOT ATTEND ON THE SPECIFIED DATES?

If the dates listed are not possible for you, please email training@19grams.coffee for more information and to discuss other possible dates.

HOW DO I KNOW WHICH TRAINING IS RIGHT FOR ME?

If you are curious about the courses on offer and would like to ask questions about the information provided in the courses, please contact training@19grams.coffee.

HOW DO I BENEFIT FROM THE TRAINING I HAVE ATTENDED?

During the course you will receive a workbook with all the information discussed during the course. In addition, you can have a regular one-on-one conversation with our trainer whenever you want to keep in touch and deepen your knowledge.

Coffee Advent Calendar

Espresso roast

HOW MUCH COFFEE IS IN THE ADVENT CALENDAR?

The advent calendar contains 24 x 50g of coffee.

WHAT ARE THE TINS MADE OF?

The tins are made of 100% aluminium and can be easily reused for anything in the home.

I HAVE A FULLY AUTOMATIC MACHINE, WHICH ADVENT CALENDAR IS BEST FOR ME?

The espresso roast is more suitable for a fully automatic or bean-to-cup machine. A lighter filter coffee roast would yield a strong acidity in the cup due to the extremely short brewing time and would not taste as good.

HOW DO I KNOW WHICH COFFEE IS IN THE TIN?

You have the following options to get all the information about your coffee:

1. Under each tin there is a brief explanation about the coffee in question.

2.Scan the QR code on a can and (if it's already December) you'll be taken to the coffee info on our website.

3. Sign up for our daily advent coffee update and you'll get detailed background information, brew guides and lots of tips & tricks straight to your inbox. To sign up, click here.

CAN I ALSO HAVE THE ADVENT CALENDAR GROUND?

Yes, simply select in the product and get pre-ground. However, for the best taste experience, we always recommend whole beans. In the Advent calendar grinder bundles, a grinder is included for free.

CAN I ORDER THE ADVENT CALENDAR ONLINE AND PICK IT UP IN ONE OF YOUR BRANCHES?

Yes, you can also choose the roastery pickup and drop by. This costs nothing. Please do not come by without receiving a message that your order is ready for pickup.

Filter roast

What is the difference between the espresso and filter roasts?

We offer two versions of the Advent calendar (as whole beans) every year: Espresso and Filter. Both versions differ in the roasting. While the filter roast is primarily intended for filter brewing, the espresso version is great for preparation in an espresso machine or other espresso preparation methods.

However, these are only recommendations; you can also prepare an espresso roast in a filter coffee machine. This will yield stronger roasted notes in the cup.

Cafés

WHICH ESPRESSO DO YOU USE IN YOUR CAFES?
For our milk based coffee beverages we use our house blend Wild at Heart. For Americano or Single Shots we have rotating single origin coffees.
CAN YOU GRIND THE COFFEE?
Of course. We can grind your coffee in your preferred grind size.
ARE YOU HIRING?
Please check our job site or send us your cv to jobs@19grams.coffee
WHERE CAN I FIND YOU?
We currently have 4 Cafés in Berlin. Please check our Cafés site for more information.
DO YOU HAVE A CONFERENCE ROOM?
We do have in all four locations a separate space for meetings. Please contact us via mail to info@19grams.coffee for the details.
DO YOU SERVE FOOD?
We serve sandwiches and pastries from the 19grams Bakery and have a seasonal Australian - inspired brunch menu.
ARE ANIMALS ALLOWED IN THE CAFE?
In all four locations animals are warmly welcome.
DO YOU HAVE NON-COFFEE DRINKS?
We have a small collection of tea and cold beverages.

Events and Catering

CAN I DO AN EVENT IN A CAFE?
Please send us a request with the exact details to info@19grams.coffee
CAN I BOOK A 19GRAMS CATERING?
Please send us a request with the exact details to info@19grams.coffee

Other questions?

Didn't find what you were looking for? Then please send us an email at info@19grams.coffee or in the chat.